Marilyn Webster

Marilyn trained initially as a family mediator in 1991 and has been practising continuously since. Over the last nearly 20 years she has been involved with the development of mediation practice and standards through various working groups and Directorships of national mediation organisations. Marilyn’s experience in SEN disputes dates back to the 2000 Code of Practice – and even before - as she was involved in a Regional Working Party that helped to draft the mediation sections of that Code before it was issued. She has been a keen advocate of the need for standard setting in mediation from the very beginning and has made various approaches over the years to standard setting bodies in the field of mediation. She was delighted when the issue of standards was finally taken up by the DfE and mediation bodies. Marilyn is an experienced trainer who has developed and delivered Approved Foundation and Continuing Professional Development courses, including in house SEND Mediation training to one of the first Regional SEND Mediation Services in 2001.

Mia Kee

Mia qualified as a Counsellor/ Psychotherapist in 2006, working in private practice as well as on a domestic violence programme and with the police. She was previously an associate lecturer in counselling on an MA programme, specialising in working with diverse clients.

Mia has worked full-time as a mediator since 2017 in SEND, family and community mediation. She is an accredited SEND Mediator, who has mediated in excess of 100 SEND cases. She is passionate about the contribution mediation can make to helping clients to resolve conflict and move forward with their lives.

Nikki Lindsay

Nikki is an accredited mediator experienced in SEN, Civil & Commercial and Family Mediation and a proud member of The College of Mediators and The Family Mediation Council. Nikki holds a Degree in Law and to enhance her legal knowledge in the SEN area, qualified in IPSEA levels 1 & 2 . In contrast to Mediation, Nikki also qualified in the area of Restorative Justice in order to offer this service voluntarily to her local community. Prior to qualifying as a Mediator in 2014, Nikki has twenty years’ experience in teaching / training and operating a successful TV / theatrical casting agency.

Hugo Besterman

Hugo is a fully qualified and experienced mediator, who has completed more than sixty SEND mediations in the past year. Before training as a mediator, he spent 14 years as a biology teacher in several different types of school. During his teaching career, he held positions in senior leadership and took on significant responsibility for the pastoral care of pupils. In addition to Prime Resolution, Hugo works for an international education consultancy as their Director of Dispute Resolution. On top of his busy mediating schedule, he travels widely to present to key stakeholders in the education sector about the benefits of using mediation to resolve disputes in schools. Hugo is passionate about education in the broadest sense, especially the rights of children and young people to have access to it, regardless of their circumstances. He has dedicated his career to helping schools and families foster constructive relationships.

Georgie Bridgwater

Georgie completed her degree in Special Needs and Inclusion with Deaf Studies back in 2013. Since then she has been actively involved with the National Autistic Society, running a local support group for adults on the autistic spectrum as well as delivering autism awareness and training to different organisations. She has also been involved with the Deaf community and teaching British Sign Language. Georgie joined the team at Prime Resolution in 2018 as a case coordinator and administrator. She is the first point of contact for parents wishing to appeal decisions from the local authority and is able to use her skills and knowledge base to assign cases to the most suitable mediator. Georgie works in close coordination with all the mediators assisting with relevant paperwork and documentation to ensure a personal and streamlined mediation process.